FAQS

Purchasing Policies FAQ

1.  General Information

2.  Purchase & Refund Policies

3.  Shipping & Pass Pickup Information

1. General Information

 

What Payment Options do you offer?

Bousquet accepts all major credit cards (NO American Express), cash and Bousquet Gift Cards. Gift cards cannot be used for online purchases.

Is entering my credit card information online safe?

Yes. Your information is transmitted using advanced security protocols, and in fact is safer than handing your card off to a third party in a restaurant or department store.

May I use a Bousquet Gift Card to purchase my Season Pass?

Yes, Bousquet Gift Cards are the same as cash. Gift Cards may be applied to your Season Pass purchase, lift ticket or any other purchase, excluding alcohol, at the ticket window or cafeteria (not valid with online orders).

Bousquet does not allow UPHILL TRAFFIC.

2. Purchase and Refund Policies

 

If I purchase a Bousquet Season Pass and then for some reason am unable to use it, or even pick it up, can I get a refund or credit?

Bousquet Season Passes are non-refundable and non-transferable to another person or season. 

Can I get a refund or credit on anything else purchased through Bousquet’s online store?

No refunds or credits will be issued for purchases from Bousquet. Please be aware of weather or other factors that may influence your decision to purchase.

How can I cancel an order?

All orders are final. Once your order is shipped your payment will be processed. 

I pre-purchased lift tickets but was not able to use them this season. Can I apply those lift tickets to next season?

All lift tickets purchased are valid for the current season only, unless otherwise stated. An instance of a product purchased this year that would be valid next season would be a “Ski March Free” season pass, which would be valid from the time of purchase this season, through all of the next season..

How do I know which age/price range I am in if I’m on the cusp?

We determine the appropriate age category based on your age as of December 31.

Do I get a free Season Pass for my child that is under 5 years old?

No, but Bousquet does offer a 4 and under day lift ticket, see pricing for details.

Can I get a quantity discount on a large corporate pass order and attach names to them later?

Season Passes are tied to individual names and photos from the moment of purchase, and cannot be assigned later. However, for corporate entertainment you may wish to consider the Bousquet Corporate Transferable Pass, which is valid for one user a day.

3. Shipping and Pass Pickup Information

 

How will I get my pass?

Passes can be picked up at the Ticket Window in the base lodge.

When is the Ticket Window open for pass pickup?

The Ticket Window is open pre-season Monday-Friday 10-4. In-season hours are 9-4, seven days a week.

What will I need with me to pick up my pass?

You will need a valid photo ID.

I look nothing like my picture from last season. Can I get another one taken?

Yes, season passholders can update your photo at any time at the ticket window, in person.


Can someone else pick up my pass for me?

For your security, passes may only be picked up by the passholder.

What can I have shipped to me from the online store?

Physical products such as clothing or gift cards can be shipped to your home. Shipping and handling costs depend on the product. See store for details.

Terms and Conditions

 

Season Passes -All prices are subject to change.

  • SEASON PASS USAGE: Your season pass may not be used by anyone but yourself (transfer, or the attempt to transfer, will result in revocation of the pass without refund, and is punishable under MA THEFT OF SERVICES LAW.) If, in the event of a transfer, use by another person, or any other act which in management's opinion constitutes misconduct or misuse of the facilities, management may revoke your season pass without refund. Your season pass must be presented to any Bousquet representative upon request. It must be displayed on your outer garment at all times when you are in the lift lines, for quick, easy access by our ticket checkers. 

  • LOST: If you lose your pass, you should immediately report it to the main office to prevent misuse. A fee of $50 will be charged to replace a lost season pass.

  • FORGOTTEN: A full-price ticket must be purchased if you forget your pass.

  • AGE: Defined as a person's age as of December 1st. Proof of age will be checked when the season pass photo is taken. (Age definition also applies to all other offers.)

  • REFUND POLICY: There are NO refunds on season passes, for any reason including length of season, weather conditions, open terrain and operating schedule.

  • EXPIRATION: Season Pass expires on the last operating day of the winter season, or March 24th, whichever comes first.

  • Your Pass is for your personal use only. It is not transferable and is not available for resale.

  • Respect the mountains. Respect others. Respect yourself. Any breach may lead to removal from the mountain and loss of Pass privileges.

  • You must abide by the Alpine Responsibility Code at all times. Any breach may lead to temporary or permanent loss of privileges.

  • Bousquet Ski Area reserves the right, at any time and without notice, to amend the Terms and Conditions of membership in the Season Pass Program.

Our Address

101 Dan Fox Drive,

Pittsfield, MA 01201

Contact Us

TEL: (413)442-8316  

Fax: (413) 445-4534

EMAIL: info@bousquets.com

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